Partnering with Microsoft to transform Airport Operations

Sydney Airport, Australia’s busiest airport, faced an opportunity to enhance its operations amidst the surge in international travel post-COVID19. Partnering with Bi3 Technologies and the Microsoft Data & AI team, the airport embarked on a data strategy to improve resource management, monitor capacity, and enhance passenger experience.

The strategy involved building a new data analytics platform within the Microsoft Azure ecosystem. This platform enabled real-time data ingestion and streamlined airport operations, from kerbside to immigration. Leveraging Azure Data Factory, Azure SQL, and Azure Stream Analytics, the platform simplified data integration and enabled predictive maintenance and forecasting.

A key outcome was the development of an Operational Dashboard, providing granular insights to operations teams. This dashboard facilitated data-driven decisions around resource allocation, resulting in improved efficiency, particularly in security processing, where wait times decreased to under 10 minutes. By utilising Azure AI Machine Learning and Stream Analytics, the dashboard achieved a 95% forecasting accuracy, aiding in proactive planning during peak periods.

Sydney Airport’s partnership with Microsoft provided access to targeted support, ensuring a smooth implementation of the Azure platform. The success of the Operational Dashboard earned the airport the Australian Airports Association (AAA) Airport Excellence Operation Award, highlighting its commitment to leveraging data for operational excellence.

The collaboration between Sydney Airport, Bi3 Technologies, and Microsoft signifies a shift towards a data-driven approach in the aviation industry, with the Operational Dashboard demonstrating the potential of AI in improving the traveler experience and operational efficiency.


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Shahnewaz Khan

10 years of experience with BI and Analytics delivery.

Shahnewaz is a technically minded and accomplished Data management and technology leader with over 19 years’ experience in Data and Analytics.


  • Data Science
  • Strategic transformation
  • Delivery management
  • Data strategy
  • Artificial intelligence
  • Machine learning
  • Big data
  • Cloud transformation
  • Data governance. 

Highly skilled in developing and executing effective data strategies, conducting operational analysis, revamping technical systems, maintaining smooth workflow, operating model design and introducing change to organisational programmes. A proven leader with remarkable efficiency in building and leading cross-functional, cross-region teams & implementing training programmes for performance optimisation. 

Thiru Ps

Solution/ Data/ Technical / Cloud Architect

Thiru has 15+ years experience in the business intelligence community and has worked in a number of roles and environments that have positioned him to confidently speak about advancements in corporate strategy, analytics, data warehousing, and master data management. Thiru loves taking a leadership role in technology architecture always seeking to design solutions that meet operational requirements, leveraging existing operations, and innovating data integration and extraction solutions.

Thiru’s experience covers;

  • Database integration architecture
  • Big data
  • Hadoop
  • Software solutions
  • Data analysis, analytics, and quality. 
  • Global markets


In addition, Thiru is particularly equipped to handle global market shifts and technology advancements that often limit or paralyse corporations having worked in the US, Australia and India.