We provide managed service / operations for your data platforms and analytics solutions.
OUR PARTNER PROMISE
OUR APPROACH
Identifying and Managing Operational Risk
We meticulously identify potential shortcomings in operational environments, documenting their impact and assigning clear ownership for mitigation. Regular cadences track actions taken, while automation and self-healing capabilities minimise recurring incidents. Our strong incident and problem management processes provide robust leadership in managing operational risk.
Embracing a DevOps Mentality
Our engineers embody a DevOps mindset, not only supporting changes but also delivering them. With a keen eye for improvement opportunities, they implement strategic enhancements in a resilient manner, ensuring continuous optimisation of operations.
Leveraging Agile Delivery Techniques
Agile delivery techniques drive collaboration and process improvement. We facilitate daily stand-ups to swiftly address blockers and leverage Agile methodologies for accurate resource forecasting and improved planning. Retrospectives and root cause analyses ensure lessons learned are applied to prevent recurring issues.
Effective Project and Account Management
With a senior leadership team boasting extensive project management experience, we offer comprehensive project management services. From budget and resource management to risk mitigation and quality assurance, our service offering encompasses all aspects of effective project delivery.
Nurturing Talent
Our HR team meticulously selects high-calibre engineers and invests in their ongoing development. Technical leaders provide training in the latest technologies and encourage certification attainment, ensuring our team remains at the forefront of industry advancements.
Customer-Centric Approach
We prioritise understanding our clients’ businesses intimately, tailoring our support to minimise disruptions and maximise value. By listening attentively to our customers, we ensure our services align seamlessly with their needs and goals.
CASE STUDY
Business Problem
A large consultancy had delivered a Databricks platform, and the proposed managed service costs where too high to maintain.The issue at hand
- Loss of IP.
- Lack of internal expertise to determine if platform was best practice.
- Long backlog of reports to deliver.
- Poor data quality.
- Reports not meeting SLAs.
Outcome
- Quickly deployed a team to acquire knowledge of platform and reports (mitigated IP loss).
- Addressed implementation shortcomings which were causing data quality and stability issues.
- Worked with Databricks to agree a path to simplifying architecture and creating efficiencies (Including Unity Catalog rollout).
- Built confidence in the business by quickly delivering critical reports, providing deliver dates for the backlog, and proactive status reports.
- Leveraged resources in India to reduce the cost of change and operations.
Why Bi3?
Specialised Skills : Our architects and engineers have a deep understanding of data and how to build stable, secure, and high performing data platforms.
Proactive Approach : Many vendors wait for instructions before taking action. We know our clients rely on us for success.We move quickly to provide the guidance required.
Cost Effective : Utilised our global workforce to reduce cost of change and scale resources quickly.
